Comments from those who attended...


"Really enjoyed it. All elements well thought through and balanced thoroughly enjoyable. Both fun and informative."
Richard Hunter, SIV Sheffield City Hall

"A well executed event with a slick format that kept everyone entertained throughout with many deserving winners."
Toby Heelis, The Brewery

"The planning and organisation of the team really showed on the day for a seamless operation and teamed with a great host in Jo Brand the event was a huge success"
Carlo Zoccali, Arsenal Football Club

"Fantastic venue, loved Jo Brand and a great opportunity to network and meet up with industry colleagues."
Julie Howles, AVC Live Ltd

"I must say it was a very good event - brilliantly organised."
Stefan Lechner, De Vere Venues

"Excellent Thank You!"
Sam Smith
Whittlebury Hall Hotel & Spa

"Great event!! Very well organised"
Archie Archer
Contraband International Ltd

"Loved it - had a really great time made so much better by getting an award!"
Louise Ganthony
Barbican

"Well organised and entertainment was fantastic!"
Claire Delfino
Chelsea Football Club

"Great event - THANK YOU. Your team are seamless and it really shows when true professionals organise an event."
Andrew White
Triggerfish Communications Ltd




Best Purpose Built Conference Venue

Winner: ExCeL, London

 

The judges said: "A big entry from a big venue. Excellent supporting material and statistics, showing that even a large venue can pay intimate attention to the smaller details to continuously improve customer service. A raft of initiatives, including new facilities and investment; good sustainability practice recognised and results audited independently."

"World class, exceptional for big events"

 

Shrtlisted:

  • AVC Conference and Business Centre
  • Cavendish Conference Centre
  • etc.venues, St. Paul's
  • The ICC, Birmingham
  • Lane End Conference Centre
  • Whittlebury Hall Conference and Training Centre and Hotel

Click here to read summaries of the shortlisted venues >

 

 

Best Small Conference Venue (under 300 delegates)

Winner: De Vere Venues, Holborn Bars

 

The judges said: "Very attractive building, with great flexibility to adapt to meet the needs of the client. I like the examples of the room being turned into an actual playground, and of creating the magnetic wall for the client."

"Catering services also sound very innovative with the open theatre style cooking and the "energy stations" providing fresh fruit, energy bars and porridge."

"Overall, a very impressive entry, which sounds like no client request is too much trouble, and a real flexible and innovative attitude to meet the clients' needs."

 

Shrtlisted:

  • Cavendish Conference Centre
  • DoubleTree by Hilton, Cadbury House
  • etc.venues, Prospero House
  • IET Glasgow: Teacher Building
  • London Irish Centre
  • No.11 Cavendish Square

Click here to read summaries of the shortlisted venues >

 

 

Best Large Conference Venue (over 1,000 delegates)

Winner: Barbican

 

The judges said: "Good demonstration of key USPs that make this venue stand out (technology, branding, Barbican Business Events)."

"I like the mixing of the theatre/arts with the events - brings something really unique."

"I also like that the Barbican offers an edit/broadcast studio to enable the live broadcast of an event."
"A great combination of a public/private event space. Brilliant case study!"

 

Shortlisted:

  • The Centaur, Cheltenham Racecourse
  • ExCeL, London
  • FIVE (Farnborough International Venue & Events)
  • The International Centre, Telford
  • London Hilton on Park Lane
  • The NEC
  • Sheffield City Hall

Click here to read summaries of the shortlisted venues >

 

 

Best Training Venue

Winner: etc.venues, Victoria

 

The judges said: "This category has stiff competition! Outstanding entry with a strong well written entry, great supporting material, images. Particular highlights are the "Why they should win" and the Venue Manager comments. I like that they explain why they converted this space and how they met client needs."
"A really good entry demonstrating a great client experience rate. The room flexibility and excellent and the outdoor space is really unique for central London."

 

Shortlisted:

  • 15Hatfields
  • CCT Venues - Barbican
  • Lane End Conference Centre
  • London Irish Centre
  • Whittlebury Hall Conference and Training and Hotel
  • Wyboston Lakes Training Centre

Click here to read summaries of the shortlisted venues >

 

 

Best Venue Customer Service (under 300 delegates)

Winner: America Square Conference Centre

 

The judges said: "Keeping the AV up to date is integral to any offering from conference venue."
"I think this is superb and full of innovation. Being the first for zero landfill, and rewarding companies that take documentations away is great. The testimonials are strong, and broad, and with 91% staff retention it is clear their staff like working there. For CS, a call from the MD is a nice touch, and the fact their turnover is up 18%, in a tough market, is exceptional."

"This venue is really moving with the times and giving customers exactly what they need. They deliver on customer satisfaction. The work they are doing around their green initiatives and audio visual services is very impressive. They demonstrate they go above and beyond to enhance the customer experience."

 

Shortlisted:

  • Careys Manor Hotel & SenSpa
  • CCT Venues - Canary Wharf
  • Cranage Hall
  • Highgate House
  • IET Glasgow: Teacher Building
  • Royal College of Physicians

Click here to read summaries of the shortlisted venues >

 

 

Best Conference / Awards Production and Audiovisual Company

Winner: Saville Audio Visual

 

The judges said: "Excellent entry with lots of illustrative detail effectively rationalising why they should win. Excellent examples of creativity and innovation. They have responded intelligently to market changes and customer needs by developing a series of in-house solutions . Impressive client base and retention. Excellent customer service feedback. All round service solution A very worthy winner of this category."

 

Shortlisted:

  • Blitz Communications
  • H2 Business Communication
  • Peachy Productions
  • Sounds Commercial
  • Vantage Global Event Production

Click here to read summaries of the shortlisted companies >

 

 

Best Marketing Services Supplier

Winner: Conference Websites by Miramedia

 

The judges said: "An interesting innovation for small event organisers, the price point makes this an accessible alternative for many."
"These sites are perfect for what conferences need - easy to use, supported and well-designed platform."
"Good product - and well explained in a succinct manner."

 

Shortlisted:

  • Datamatics Financial Services
  • Intuitive design
  • KNP Litho
  • Mexia Communications
  • Procom Connections

Click here to read summaries of the shortlisted companies >

 

 

Best Conference Support Services

Winner: ConferenceExpo from Nimlok

 

The judges said: "Good idea to revamp the old-fashioned shell scheme - I think there is definitely a need and desire from conference organisers to do this."
"A great cost effective alternative to the traditional shell scheme."

 

Shortlisted:

  • Albany Appointments
  • Amadeus at The NEC
  • Gallowglass
  • Media Contacts
  • Special EFX

Click here to read summaries of the shortlisted companies >

 

 

Best Technology Company

Winner: Silverstream TV

 

The judges said: "I really like this entry – I appreciate they have a distinct advantage in being able to showcase their wares via video, which makes it easier to understand and engage with, but I like the fact they have got over traditional hurdles of cost/quality to make technology accessible to all conference companies. Speed of Twitter and Event TV in particular, are offerings slightly different from the competition, and with the outside broadcast truck, I think they have competitive advantage. You can tell by the testimonials (on video, by clients) how impressed they are with Silverstream."

 

Shortlisted:

  • BeThere Global
  • Etherlive
  • Event Phoenix
  • GenieConnect
  • Grass Roots DMS
  • IML Interactive UK
  • Trinity Events

Click here to read summaries of the shortlisted companies >

 

 

Best Venue Finding Agency

Winner: Venue search UK

 

The judges said: "Customer service being a priority as well as keeping up to date with their knowledge through fam trips put them ahead of the other applications. Also the fact that they mentioned some of the difficulties that the industry is facing show that they are in touch with their clients."

"The GREAT advantage of the VS is that they 'physically' visit the venues, they work with clients for 10-15 years and the members of the team have been with the company for 13+ years. It is not possible to put the knowledge gained through experience into any floor plan or automatically sent proposal."

 

Shortlisted:

  • Capita travel and events
  • Cvent Inc.
  • De Vere Solutions
  • Grass Roots HBI
  • Meetingsbooker.com

Click here to read summaries of the shortlisted companies >

 

 

Best New or Refurbished Conference Venue

Winner: Titanic Belfast

The judges said: “looks like a really fantastic venue design, I like the pillar free room and innovative technology”

 

Shortlisted:

  • Assembly Rooms, Edinburgh
  • etc.venues, St. Paul's
  • Hotel La Tour Birmingham
  • The International Centre, Telford
  • Radisson Blu Edwardian, Heathrow
  • The Silverstone Wing
  • Wyboston Lakes

Click here to read summaries of the shortlisted venues >

 

 

Best Medium Conference Venue (300 to 1,000 delegates)

Winner Chelsea Football Club

The judges said: "Good comprehensive supporting documents and plenty of numbers to back up claims. Good progress in developing the catering side of the offer. The venue clearly has pull and attraction and appears to boost delegate turnout when compared to other venues. Impressive results."
"Great application. It has case studies, clarifies what sets the venue part with mentioning their USP.
I also like their focus on training and customer service feedback via mystery shoppers."

 

Shortlisted:

  • Business Design Centre
  • Center Parcs Sherwood Forest
  • De Vere Venues, Wokefield Park
  • The Mermaid
  • Science Museum
  • Senate House - University of London
  • Twickenham Stadium
Click here to read summaries of the shortlisted venues >

 

 

Best Venue Customer Service (over 300 delegates)

Winner: Business Design Centre

The judges said: "A comprehensive entry with some good evidence of strong customer service standards. The small personal touches (i.e. free porters, paying for client taxis) often go a long way in the minds of clients. I particularly liked their buddy system for new starters and personal/business goal setting for each individual. Their Star Burst Awards were also another good initiative for staff morale. Motivating and inspiring staff by ensuring they are trained and properly appraised is an important step to delivering excellent customer service. Happy staff = good service."
"Going the extra mile to achieve what the client’s needs or wants seems to be core to the Business Design Centres ethos. Good appraisal system with the buddy system a good idea. Giving the client one point of contact is not the norm, but a good idea."

 

Shortlisted:

  • Assembly Rooms, Newcastle Upon Tyne
  • Excel, London
  • The ICC
  • Nottingham Conference Centre
  • Robinson College
  • Science Museum
  • UniSpace Sunderland

Click here to read summaries of the shortlisted venues >

 

 

Best Awards Venue

Winner: London Hilton on Park Lane

The judges said: "Great space, great location, good food, service and hotel accommodation."
"This is a venue that seems to excel in delivering successful events. They seem to run a tight ship to ensure the event runs like clockwork and especially like the 5-6 planning meetings they implement as standard. Fantastic space and they seem very adaptable to change in order to suit their clients’ needs."

Shortlisted:

  • Assembly Rooms Edinburgh
  • Chelsea Football Club
  • Lancaster London
  • Science Museum
  • Titanic Belfast
  • Troxy

Click here to read summaries of the shortlisted venues >

 

 

Best Hotel Conference Venue

Winner: Radisson Blu Edwardian, Heathrow

The judges said: "Impressive entry - it is personal and shows that they understand their clients. The Around the world event shows how the value their clients and that they understand how to put on a good event- the PR speaks for itself. Great supporting material (well put together) and testimonials."
"A really well written entry - taking into account all of the criteria. Being an airport hotel, having up to date AV tech is crucial to set you apart from other hotels."

 

Shortlisted:

  • Millennium Gloucester Hotel & Conference Centre
  • De Vere Venues, Wokefield Park
  • Careys Manor Hotel & SenSpa
  • Whittlebury Hall Conference and Training and Hotel
  • Lancaster London

Click here to read summaries of the shortlisted venues >