Best Venue Customer Service (under 300 delegates)
America Square Conference Centre
The single most important thing which distinguishes us from our competitors is an obsession with customer service. This starts with the most comprehensive tracking of how our customers see us and ends with an annual review of customer retention in terms of volume and value. For the past 15 years over 90% of our business by value has been accounted for by repeat clients. Monitoring of our client’s needs has resulted in a continuous programme of improvement, most clearly evidenced by our consistently market leading green credentials.
Careys Manor Hotel & SenSpa
Careys Manor Hotel & SenSpa prides itself on offering the highest standards of customer service, in doing so creating the perfect environment for any corporate event.
Focusing on the entire guest journey, customer service is at the heart of all our offering. Right from the initial enquiry, the lead event organiser is assigned a dedicated corporate manager who works tirelessly to ensure each occasion is tailored to the needs of the business. Embarking on the highest levels of attention to detail, corporate guests can be reassured that every element is cared for right up to the event.
CCT Venues - Canary Wharf
CCT Venues-Canary Wharf opened in 2008, offering 29 rooms, 2 restaurants, and five stunning waterfront terraces. This bespoke conference and training venue is the perfect location for a host of different events.
As a small independent company, CCT Venues has a strong customer service philosophy. Our attention to detail ensures strong loyalty.
Individual account management throughout the booking and hosting process is a central feature. Clients know and trust their CCT Venues contact and can rely on our understanding of preferences before, during and after every event.
We will always go the extra mile for our clients for example, booking cabs; recommending local attractions or even providing birthday flowers and chocolates for a client wanting to treat a colleague.
Cranage Hall is a leading training and conference venue in the North West and our charming hotel is situated in 20 acres of beautiful landscaped gardens in the heart of Cheshire's glorious countryside. With a reputation for sensational service in a sensational environment, we at Cranage Hall are experts at delivering excellence to trainers, conference organisers, delegates and guests alike: the team at Cranage Hall understands the needs of our clients completely. We know that our colleagues are our most valuable asset and we strongly believe that they are the reason our customers return to Cranage Hall week after week.
Highgate House is a country-house conference venue based in Northamptonshire.
With an 80% customer retention rate, the venue prides itself on exceptional customer service.
The following accolades, gained in 2012, all pay testament to its commitment to its customers:
· BDRC Continental ‘Gold Standard Accreditation’ for delivering consistently exceptional customer service
· TripAdvisor’s ‘Certificate of Excellence’ (held since 2011)
· HBAA Social Media award for use of social media to deliver customer service and marketing
· ‘Investors in People’ accreditation (held since 1999)
· Shortlisted for 3 M&IT Awards (at time of award entry) including ‘Best Conferencing and Banqueting Staff’
IET Glasgow: Teacher Building
‘I feel like I am being greeted for the very first time, yet feel acknowledgment that it isn’t the very first time!’ Blue Triangle Housing Association
IET Glasgow: Teacher Building is an award winning, carbon neutral, opinion leading and technically savvy venue. We are dedicated to people, be it our staff, our customers or our suppliers and believe in building lasting relationships by working with honesty and transparency. We can call on 96 years of accumulated experience from a team whose focus is on providing the perfect environment for delivering successful events.
Royal College of Physicians
Satisfied customers are the platform for RCP’s record of consistent business growth. In 2012 more than 70% of business was repeat, while the venue achieved important national and international accolades for its customer service.
Many factors contribute to exceptional standards of specialist support, including very comprehensive staff training and motivation so that retention is particularly high - key personnel have an average of 10 years service.
Based on rigorous ISO standards, the customer relationship is also built upon high levels of flexibility, responsiveness, creativity and innovation to optimise events. In 2012, the service was enhanced still further with the creation of an in-house specialist technical support team.