Best Venue Customer Service (over 300 delegates)

Assembly Rooms, Newcastle Upon Tyne

The Assembly Rooms in Newcastle-upon-Tyne is an independent, family-owned conference and events venue. It remains one of the longest-standing original entertainment venues in the North of England.

It has become synonymous in the region, and further afield, for its unique approach to customer service, winning local, national and international customers, including the likes of Procter & Gamble, the TUC, UKIP, Jack Wills, McDonalds and Sage UK.


Its core senior team of seven across catering, sales and event management has accumulated almost 100 combined loyal years of service at the Assembly Rooms…

Business Design Centre

Located 10 minutes from King's Cross St. Pancras International, amongst a plethora of restaurants and bars in fashionable Islington, the Business Design Centre is the UK's first CarbonNeutral® venue; playing host to over 80 exhibitions, 200 conferences and attracting in excess of half a million visitors every year. With a reputation founded on the quality of its environment and flexibility of space, the venue is the perfect setting for high profile conferences for up to 2,500 guests. Facilities include in-house caterers, audio-visual company, an onsite Hilton hotel, car parking and wireless internet capabilities throughout.

Excel, London

ExCeL London offers 100,000sqm of flexible, multipurpose space, including London’s only ICC. 
We are flexible and tailor our services to meet the individual client needs not our own.  We employ specialists in the sales and event management teams to cover our key sectors and in 2012 received an average feedback score of 84%.  We understand that an event is more than just a venue - the City is here to welcome our clients and we work with them as events partners.  Due to our approach we have a high retention of clients.  ExCeL continues to invest in its facilities so that it meets the needs of its customers and remains a world class venue. 


At the ICC our excellent customer service is a result of over 22 years experience in conferencing and consistently putting the client first in everything we do. The diversity of events held at the ICC, from Britain’s Got Talent to the Conservative Party Conference indicates how flexible and capable the team are and why our customers return year after year. We pride ourselves on going the extra mile to provide excellent customer service to ensure that all clients are supported all the way through from the first point of enquiry to the planning of their event.

Nottingham Conference Centre

Nottingham Conference Centre is a contemporary venue in the East Midlands providing conference, training and event facilities, meeting rooms and exhibition spaces. Opened in 2010, the business has grown dramatically in its first three years, owing its success to a highly dedicated team and the exceptional level of customer service they deliver. Repeat business is secured by forging strong relationships with clients, creating lasting impressions and ensuring that the day to day delivery of events is impeccable. Every event is treated as unique and the service given individually tailored, consistently going above and beyond the client’s expectations.

Robinson College

Over the last 12 months, Robinson College, Cambridge has strengthened its position as one of the leading academic venues in Cambridge. It recently announced record results with the enquiry level for events increasing by 29%, day business by 15% and overall revenue by 25%.


Last Autumn, it won a prestigious international marketing award (Meeting Industry Marketing Awards) for Service+, an integrated marketing campaign to target specific markets which is already delivering commercial benefits.


A recent AIM Silver re-accreditation resulted in higher scores than ever before – over 90% of clients rate their experience as ‘excellent’ which is testament to the outstanding and personal customer service they receive.

Science Museum

The ScienceMuseum is an established, award-winning venue, renowned for its interactive features and flexibility. Since 2009, the ScienceMuseum has held World Class Service accreditation.


Utilising the range of 10 traditional, contemporary and innovative event spaces, the in-house Events team delivers over 180 events per year, including receptions, dinners, conferences and award ceremonies. During the eligibility period, a 20% year-on-year growth in repeat business was achieved, highlighting a strong level of customer satisfaction.


The team finds creative solutions to cater for any client’s needs, working with internal departments and approved suppliers to facilitate site visits and manage all logistics.

UniSpace Sunderland

UniSpace Sunderland is the conferencing and events arm of the University of Sunderland. The UniSpace approach to customer service centres on creativity, proactivity and taking whatever steps necessary to go the extra mile for customers. This award entry has focused on the specific activities, schemes and incentives that UniSpace have developed on behalf of their clients, demonstrating outstanding customer service and attention to detail with packages tailored to suit specific needs. The award entry has also highlighted examples of the UniSpace team reacting quickly and efficiently to unforeseen situations during events.